New Refrigerator...

Is not in our house.
When I called on Friday I was told that it was still in the showroom and that there was no way it would be delivered that day.
I admit, I was extremely angry on the phone with the person.
I cancelled the order.
I did get a comment on this blog from their social media team late Friday afternoon.
I emailed them this week.
A woman gave me a call from their "executive offices" to follow up on my unsolicited email.
She read from a script that consisted of "I understand your frustration" and " I apologize for your inconvenience".
She offered me a percentage off, with the caveat that if it was on sale in the store it would be in combination with that sale price to total the amount off that she was offering.
The thing is...I bought the fridge at a greater discount than what they were offering to me.
So, I could have paid more for the fridge that I didn't get in the first place.
She did offer me a gift card for my inconvenience.
Here's the thing....
Never once when I called the store was I offered a manager
Never once did the employee attempt to make it better.
I told them I wanted to cancel the order and I was told okay.
And then I was asked as he was going through his computer screen why I was cancelling the order.
Now many of you know, I work in sales.
This is what I do every day.
What I do is not perfect...nor do I claim that it is.
The difference is that if I screw something up I don't blame it on someone else (like the delivery people).
I try to find out what I can do to fix it for the customer.
If I get a customer that is really irritated, not only do I fix it for them, but I offer to let them speak to my manager to soothe ruffled feathers.
And I recognize that we, as a company, or me personally screwed something up and try to fix it for the customer.
If I was offered a manager last Friday, maybe something could have been done.
If I was offered something that would make restitution, not only for the inconvenience of not receiving the refrigerator but also for my time that was wasted waiting for a delivery, maybe they could have saved me as a customer.
As I said to the woman on the phone, bottom line is that as a consumer I have a choice where I will make my next purchase, whether it be bath towels or a major appliance purchase.
I will exercise my choice as a consumer to make those purchases somewhere else.
For now, we have an older refrigerator that is getting us through until I can find someone who will have the product that I want and get it to me within my time frame- or at least when they promise to get it there.
Whether a company shows me that my time and money is not something they are interested in, I will refuse to spend either in their retail establishments.

In other news, I hope that you are all doing well.  Hubby and I went out on Sunday to the movies- we went and saw Mirror Mirror...cute movie.  I got my birthday dinner at Texas Roadhouse because we are both working all day tomorrow and won't want to go out when we get home.  It was nice to spend time, just the two of us, together.  I realized last week how much I miss him during the week...and how exhausted we both are when we get home at night.

I hope that you are all doing well....that you are finding reasons to smile every day!! Hugs and lots of love..