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Trying to remember that there is always a reason, always something that makes you smile during the day- recognizing the event, person or situation that made you smile will make your day seem that much better.

Thursday, March 29, 2012

Beyond irritated right now

So, we were supposed to get a delivery of our refrigerator tomorrow.
We were supposed to get a call between 6 and  9 tonight to tell us when they were coming.
Guess what?
We didn't get a call.
Hubby called customer service and got no where with them.
I called customer service and the woman on the phone said "oh that's a local delivery, let me transfer you to the store"
I said- the store is closed and I need to know what time I need to be home tomorrow.
She couldn't help me.
I was beyond angry.
So I am using social media to get the word out.
Sears, who supposedly prides themselves on customer service, is losing with me tonight.
I will call them in the morning to find out what's going on.
I may or may not cancel our order, depending on their response to me.
Those margaritas are going to taste awfully good on Saturday.


  1. That can be frustrating, I understand. I know venting via social media helps immensely and perhaps you can call them in the morning [from work] and get the answer you need. Then you can be home in time.

    It sucks to live without a fridge. Ours went out Tuesday, two days after I had stocked it with $200 worth of meat, milk, juice, cheeses, eggs, etc. etc. By the time we realized it it was too late and we had to throw the whole stinky, swampy mess away. We've been eating yummy homemade veggie soup for three days until I can get back to the store, yet again. That & I want to make sure the repairman really did fix it. :)

    Good luck! Oh, and if all else fails - take a personal day and lounge around in your jammies after you confirm their delivery time. It might be a waste of a paid day, but it might do you a world of good too, y'know?

  2. My Sears story. We ordered a full sized upright freezer & set a delivery date. When the time came they had sold our freezer but offered another that had a dent in the rear. I thought no problem. On the day of the delivery it went passed the time so I called & found out the truck was somewhere an hour away, ran into a problem & could not tell me when to expect the delivery. I told them to act like they never saw me, We went to Lowes Home Improvement, picked out a freezer and it was delivered the next day on time. Never stepped inside Sears again.

    1. Dear colenic:

      My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle situations start to finish with one dedicated Senior Case Manager. We are truly sorry that you weren't contacted last night with your delivery window. I certainly understand your frustration with calling and not getting the help desired. If you are still having problems with your new refrigerator delivery, we would be more than happy to look into this issue for you and offer our assistance to help resolve it. We want to make sure that everything that can be done for you is being done.

      At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (colenic) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

      Thank you,

      Susan R.
      Social Media Moderator
      Sears Social Media Support

  3. I hope you got your delivery in the meantime!